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Category / Weekly Issues

  • April 21, 2013 - Terry Patterson

    Speeding Up Cases with Blackboard Support…

    “Pardon the rant, but every time I open a ticket with Blackboard Support it seems they always need another piece of information to investigate the issue discussed in the ticket. I spend days in a back and forth conversation with a support person asking for different files. This wastes precious time, and delays a response […]

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  • September 25, 2012 - Terry Patterson

    A Review of the Blackboard Learn Mobile App

    This review is by Guy Wilson, Educational Technology Specialist at the University of Missouri.  Many thanks for his work on reviewing this application.   – Terry   Like many apps, the newest version of Blackboard Mobile Learn (BBML) is a mix. In this case with one well done new feature (integration), bug fixes, and some disappointing […]

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  • The past few weeks have been rather crazy for me as a Blackboard system admin. First our biggest issue seemed to come after our upgrade to Blackboard 9.1 Service Pack 8. During that week I awoke to a phone call from one of our ET@MO team members letting me know that several of our Blackboard […]

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