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Category / Chalk It Up To Experience

  • June 10, 2013 - Terry Patterson

    Issues From The SP11 Upgrade

    We’ve spent months and months at the university building up our users to the new features in Service Pack 11.  Especially the new content editor, however over the past few weeks we’ve found issues within SP11 that cause myself and some of the support staff to ask all local hardware stores to stop selling tar […]

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  • April 21, 2013 - Terry Patterson

    Speeding Up Cases with Blackboard Support…

    “Pardon the rant, but every time I open a ticket with Blackboard Support it seems they always need another piece of information to investigate the issue discussed in the ticket. I spend days in a back and forth conversation with a support person asking for different files. This wastes precious time, and delays a response […]

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  • September 25, 2012 - Terry Patterson

    A Review of the Blackboard Learn Mobile App

    This review is by Guy Wilson, Educational Technology Specialist at the University of Missouri.  Many thanks for his work on reviewing this application.   – Terry   Like many apps, the newest version of Blackboard Mobile Learn (BBML) is a mix. In this case with one well done new feature (integration), bug fixes, and some disappointing […]

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  • September 17, 2012 - Terry Patterson

    Back To School: Episode 1 – Return of the Headaches

    Well back to school went pretty well for myself and those of us working with Blackboard at Mizzou. However one word did rear its ugly head over the start of the Fall semester. ActiveMQ. That program could frustrate the Dahil Llama. If you are not familiar with ActiveMQ, and if you are a Blackboard admin […]

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  • The past few weeks have been rather crazy for me as a Blackboard system admin. First our biggest issue seemed to come after our upgrade to Blackboard 9.1 Service Pack 8. During that week I awoke to a phone call from one of our ET@MO team members letting me know that several of our Blackboard […]

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