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Category / Blackboard Support

  • May 17, 2018 - Terry Patterson

    Sufferin’ A SCORM Showstopper

      Many of my Blackboard admin colleagues’ blood pressures rise when we talk about SCORM. SCORM (Shareable Content Object Reference Model) was developed by the US Secretary of Defense as part of their Advanced Distributed Learning Initiative. These standards and specifications were set in 2000 and haven’t had a major upgrade since 2010. However many […]

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  • August 6, 2015 - Terry Patterson

    A Review of the New Blackboard Community Site

    During Blackboard World 2015, Blackboard made many announcements about their products, but none (in my opinion) with more impact than a new community site. I was lucky to provide a t-shirt design which Blackboard printed and gave away to anyone who signed up for the new site. During the conference, over 700 people signed up […]

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  • March 13, 2014 - Terry Patterson

    Monitoring Blackboard Learn Users on a Shoestring

    Note: I apologize for the delay in getting this post up. It has been a crazy time, but more on that in a later blog post. Zero. None. Null. Zip. Nada. Zilch. Wouldn’t it be nice to have that many user complaints or questions about your Blackboard Learn instance? I think that an empty inbox […]

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  • June 10, 2013 - Terry Patterson

    Issues From The SP11 Upgrade

    We’ve spent months and months at the university building up our users to the new features in Service Pack 11.  Especially the new content editor, however over the past few weeks we’ve found issues within SP11 that cause myself and some of the support staff to ask all local hardware stores to stop selling tar […]

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  • April 21, 2013 - Terry Patterson

    Speeding Up Cases with Blackboard Support…

    “Pardon the rant, but every time I open a ticket with Blackboard Support it seems they always need another piece of information to investigate the issue discussed in the ticket. I spend days in a back and forth conversation with a support person asking for different files. This wastes precious time, and delays a response […]

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